Delivery Risk Engine

Risk scores are planning indicators — not guarantees that a delivery will fail.

Priority Distribution

Configured priority engine

URGENT 0

SAME DAY 0

EXPRESS 0

STANDARD 0

LOW PRIORITY 0

AI cannot override administrator-defined critical business rules.

Delivery Window Analysis

Overlapping / high-risk windows

No delivery windows set.

Delivery Risk Scores

0 delivery(s) in Today

Order	Customer	Priority	Risk	Reasons
No deliveries

Route Risk

Route-level risk assessment

No routes.

AI Delivery Delay Detection

Architecture — requires live traffic/location data

Live traffic/location not connected

Delay detection only activates when a traffic/GPS provider is connected. No live ETA is computed without that data.

When enabled: planned arrival vs current projected arrival → risk → recommended action (notify customer / contact driver / review route).

Automatic Customer Communication

Never sent without configurable rules

Automation level: approval_required. Auto-send is OFF.

When delay exceeds threshold (15 min), a draft is prepared in a notification queue. Manager can SEND / EDIT / CANCEL. AI-drafted messages are editable before sending unless an admin enables automatic sending.